The Key to Winning the Holiday Shopping Week: Master Scalability, Omni-channel, and Self-Service CX

With $15.8 million spent online every minute in the peak hours of the 2024 holiday shopping week it is vital retailers are prepared to deliver seamless experiences during the busiest week of 2025. After all, customers have a very low tolerance of poor service, with 32% choosing to shop elsewhere after just one bad experience. […]



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