Contact Center & Omnichannel​

In today’s digital-first world, customers expect seamless, personalized experiences at every interaction with a brand.  Yet,

The US Inland Revenue Service (IRS) is turning to AI agents for backup. With its

Brands are faced with the challenge of interacting with six generations of customers who communicate

AWS has released an AI-enhanced email workflows feature to automate customer service. This feature is designed

In customer experience, the freshest, fastest, and shiniest tools often dominate the headlines.  New channels, new