Artificial Intelligence

Customer journeys are breaking apart. In banking, patients chasing care, or shoppers abandoning carts, the

In today’s digital-first world, customers expect seamless, personalized experiences at every interaction with a brand.  Yet,

Last year was monumental for the AI industry in the U.S. and beyond.  There were 49

The US Inland Revenue Service (IRS) is turning to AI agents for backup. With its

For years, retailers have obsessed over search rankings, site speed, and the path from homepage

Across Europe, the issue of data sovereignty has quietly shifted from a compliance box-ticking exercise

AWS has released an AI-enhanced email workflows feature to automate customer service. This feature is designed

Zoom has announced its decision to double down on its AI-first vision across communications. The communications

In customer experience, the freshest, fastest, and shiniest tools often dominate the headlines.  New channels, new

We’ve all been guilty of blindly following the latest trend at one point or another.   For