AI Agents

The US Inland Revenue Service (IRS) is turning to AI agents for backup. With its

Zoom has announced its decision to double down on its AI-first vision across communications. The communications

In customer experience, the freshest, fastest, and shiniest tools often dominate the headlines.  New channels, new

We’ve all been guilty of blindly following the latest trend at one point or another.   For

Executives everywhere are chasing the promise of automation. Customer service teams, marketing departments, even banks