About Credibio
Credibio is a Trustpilot-style credibility platform created specifically for West African businesses. We believe trust is the single most important currency in commerce — especially in markets where word-of-mouth and local reputation determine success. Credibio gives businesses the tools to collect verified reviews, showcase reputation badges, respond to customers, and use straightforward analytics to improve service and convert more buyers.
The problem we solve
Customers hesitate to buy when they can’t trust a seller’s claims; businesses struggle to surface and manage reliable proof of their quality. Many global solutions don’t address local realities — low-bandwidth mobile usage, local payment and communication channels, or culturally-specific trust signals. Credibio bridges that gap with a platform built for the region.
How it works
- Businesses create a profile and complete a simple local verification (document upload + phone/WhatsApp verification).
- Customers leave reviews via mobile, web, or SMS — guided workflows prevent fake feedback and encourage rich, actionable reviews (photos, service tags).
- Credibio issues credibility badges (Verified, Response-Ready, Top-Rated) that businesses embed on websites, social pages and marketplace listings.
- Actionable analytics and smart alerts help businesses prioritize improvements, respond quickly, and run targeted reputation campaigns.
Key features
- Verified reviews (phone/WhatsApp or email verification workflows)
- Reputation badges businesses can display (Verified, Top-Rated, Local Favorite)
- Smart review requests (SMS/WhatsApp/email templates optimized for West African audiences)
- Response center (manage, reply, and track review outcomes)
- Analytics dashboard with rating trends, sentiment highlights and conversion signals
- Low-data, mobile-first UI and regional language support for wider reach
- Integrations: website badges, social share, and marketplace embeds
Why West Africa?
Credibio is tuned to West African user behavior: low-data mobile usage, high social commerce penetration, and the value of local trust markers. Our onboarding, copy, and support are regionally authentic — designed to help businesses build credibility where it matters most.
